Frequently Asked Questions
Everything you need to know about your performance gear and orders.
How long does shipping take for performance footwear?
Standard shipping typically takes 3-5 business days. Express options are available at checkout for athletes who need their gear ready for the next race day.
What is your return policy on worn running shoes?
We offer a 30-day satisfaction guarantee. If your gear doesn't perform to your expectations, you can return it for a full refund or exchange, provided it shows no signs of excessive wear or damage.
Do you offer professional gait analysis and fitting advice?
Yes, our team of experts is available via live chat and email to provide personalized recommendations based on your running style, arch type, and training goals.
How can I track my Up There Athletics order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Does Up There Athletics ship internationally?
We currently ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.